Standard Terms and Conditions

 1. Payment Terms   
o Payment is due 30 days after the statement date, unless otherwise agreed upon in writing.  
o Payments should be made via bank transfer to the account details provided on the invoice.

2. Late Payments
o Late payments will incur a late fee of 5% per month on the overdue amount.
o In case of non-payment after 60 days, legal action may be taken, and any costs incurred will be added to the outstanding balance.

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3. Ownership and Risk
o Ownership of goods remains with the seller until full payment is received.
o The risk of loss or damage to goods passes to the customer upon delivery.

4. Returns & Refunds
o Due to the nature of the products, specifically the need for cold storage and the precision required, returns are not accepted.
o Returns will only be considered for faulty items upon approval. Return shipping costs will be for the account of the party that caused the item to be faulty. This is at the discretion of management.


5. Warranties & Liabilities
o The seller will note the warranty period for each quoted product on the quote.
o If the customer is unsure of the warranty period, they are encouraged to inquire before making a purchase.
o The seller’s liability is limited to the value of the goods or services provided. The seller is not liable for any indirect, special, or consequential damages.


6. Dispute Resolution
o Any disputes arising from this agreement will be resolved through mediation by a manager.
o If not resolved, the dispute will be concluded in Johannesburg.


7. General Terms
o These terms and conditions constitute the entire agreement between the parties and supersede any previous agreements or communications.
o Any amendments or changes to these terms must be made in writing and signed by both parties.
o The customer agrees to comply with all applicable laws and regulations.